Return and Refund Policy

1. Overview

At Purodistribution, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines your rights and the steps you need to take to return a product and request a refund.

2. Returns

2.1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • The product must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase, such as an order confirmation or receipt, is required to process your return.

2.2. Non-Returnable Items

  • Perishable goods (e.g., food, flowers)
  • Customized or personalized items
  • Gift cards
  • Downloadable software products
  • Items marked as final sale

2.3. Return Process

To initiate a return, please contact our customer service team at [email protected]. Include your order number, a brief description of the issue, and any supporting photos if the item is damaged or defective.

Once your return request is approved, we will provide you with instructions on how to return the product. Please do not send the product back without prior authorization.

2.4. Return Shipping

  • You are responsible for paying the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds

3.1. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

3.2. Refund Timeline

  • Refunds will be processed within 7-10 business days from the date we receive your returned item.
  • Please note that it may take additional time for your bank or credit card company to process the refund and update your account.

3.3. Partial Refunds

Partial refunds may be granted for items that are returned after the 30-day return window, items that are not in their original condition, or items that are missing parts not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at [email protected].

5. Late or Missing Refunds

If you haven’t received your refund after the processing period, please take the following steps:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company or bank; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the damage or defect. We will work with you to resolve the issue as quickly as possible.

7. Changes to the Return and Refund Policy

Purodistribution reserves the right to update or change this Return and Refund Policy at any time. Any changes will be reflected on this page, and it is your responsibility to review this policy periodically.

Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact us at [email protected].